Senior Network Support Engineer 130 views



 Responsibilities :

  • Provide Level 3 Technical Support for the Bank’s Global Network Infrastructure.
  • Perform troubleshooting across all network or security technologies.
  • Provide network and security fault investigation, troubleshooting, resolution, recovery and in depth technical root cause analysis.
  • Update all services stakeholders on the recovery status and progress.



 Performance Requirements:

  • Minimum supervision and able to lead team for services recovery.
  • Proven ability to operate under pressure and meet challenging timelines on services recovery.
  • Able to work with cross platform teams to isolate and recover services.
  • Willingness and demonstrate capability to learn, assimilate, and act upon large amounts of information rapidly.
  • Positive attitude towards services recovery.
  • Strong interpersonal and communication skills.

Technology Competencies & Experience :

  • Practical knowledge & hands-on experiences in implementing and troubleshoot complex network or security related components, including Routers, Nexus Switches, Wireless Controller, Network Access Control, IDS, IPS, BGP, OSPF, VPN, Firewalls, Proxy, DNS, GTM and LTM.
  • Practical knowledge in troubleshooting Internet Banking, Swift, NETS, ATM and Payment Gateways from a network and security perspective is a plus.
  • Minimum 8 years of relevant working experience, with 2 years in supporting banking environment as a Level 3 position

Technology Competencies & Experience :

  • Bachelor’s Degree or equivalent work experience.
  • Cisco Certified Network Professional (CCNP) required.
  • Cisco Certified Internetworking Expert (CCIE) preferred.
  • Certified Information Security Systems Security Professional (CISSP) is preferred.



Primary Location

: Singapore


: Information Technology


: Group Operations & Technology Division


: Permanent

: Full-time
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OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC Bank is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC Bank and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC Bank’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has 590 branches and representative offices in 18 countries and regions. These include over 320 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and more than 100 branches and offices in Hong Kong, China and Macao under OCBC Wing Hang.

OCBC Bank’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.

OCBC Bank’s insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.


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